• Governance, combined with the commitment
    and enthusiasm of colleagues, is crucial for
    us to both uphold our ethical standards and
    to make a local and global impact.

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When it comes to governance standards, we continually go above and beyond the requirements necessitated by both commercial practice and applicable laws, rules or regulations. This approach builds trust among our stakeholders and forms the foundation of our license to operate.

Goal 5: Gender Equality

Goal 8: Decent Work and Sustainable Economic Growth

Goal 16: Promote Peace, Justice and Strong Institutions

Goal 17: Partnership for the Goals

OUR COMMITMENT:

INSPIRE OUR GUESTS BY SHOWING THEM A SUSTAINABLE FUTURE IS A BETTER FUTURE

Sustainability Governance
and Structures

Our sustainability achievements to date are due to our strong culture of ethics and integrity, which forms the foundation of our sound governance structure.

Learn more about our Sustainability Governance and Structures.

OUR APPROACH:

INTEGRATING SUSTAINABILITY

Melco is a firm believer that effective management of ESG issues is an integral part of our robust governance and business strategy, and that sound ESG governance is linked to our financial performance and resiliency. Our approach to integrating sustainability for heightened business impact is focused on the following three fundamentals.

“Trust is at the very heart of our business — it is the foundation of our license to operate and the anchor for our relationships with customers, colleagues, stakeholders and regulators.”

— Katie Maddison, Chief Risk Officer

CASE STUDY:

Managing Data
Privacy and
Cybersecurity Risk

Our developing operations in Cyprus see Melco operating under the EU’s General Data Protection Regulation (GDPR), in addition to data privacy legislation in Hong Kong, Macau and the Philippines. This has led to substantial work in strengthening our existing policies and processes, which we apply across all the jurisdictions where we operate. We performed reviews on collection channels of personal data, implemented the data minimization principle and reinforced the importance of complying with the data retention guidelines.

In 2019, Melco performed the following initiatives to reinforce our compliance with data privacy legislation:

Enhanced corporate policies and procedures concerning data privacy and document retention

Implemented formal review and approval processes for any initiatives involving personal data

Formally introduced data protection policies and practices into the corporate governance orientation for all colleagues globally

Identified legal counsel specialized in data privacy (i.e. Data Protection Officer) in each jurisdiction where we operate, with bimonthly meetings held to ensure we meet both local requirements and best practice standards

Engaged external data and cybersecurity experts to provide guidance

Cybersecurity controls should not be just about meeting data privacy legal requirements; these high standards go further in protecting our key stakeholders and business assets on a wider basis.