Inspiring our people to collaborate for a better future motivates us to actively engage with all our stakeholders to understand their needs, safeguard their wellbeing and safety, and support personal and professional development. We work with governments, NGOs, business partners and SMEs to extend our commitments to our local communities, increasing our positive impact on local economic, social and environmental development. Upholding responsible gaming is also vital to maintain trust and support from our guests, governments and communities in all our markets.
Our eight Corporate Social Responsibility (CSR) pillars guide our initiatives to support our people and make a difference in our communities.
Engaging our People
Operating responsibly extends beyond maintaining our license to operate, to ensuring we live our values and deliver on our culture of service excellence.
OUR TARGETS
- Maintaining the number of colleagues receiving training/ education/professional development at 95% level or greater annually
- 95% of managers in Macau to be recruited from the local community by 2030
- 50% of management roles to be held by women by 2030
Safety, Health & Wellbeing
At the heart of our operations lies an unwavering commitment to the safety and health of our colleagues, guests and partners. This isn’t just a policy, it’s a core principle that shapes every aspect of our work. The key areas of focus are Occupational Safety and Health (OSH), ensuring healthy air, and wellbeing of our colleagues including eating safely, healthily and sustainably.
OUR TARGETS
- Reduce Melco’s Group annual employee Injury Frequency Rate (IFR) by 5% in 2023, from base year 2019
Occupational health and safety (OHS) performance directly affects labor costs and productivity. Melco tracks absentee rate, defined as the number of absentee days in the accounting period relative to the total days scheduled to be worked, with more than 90% coverage across the years, and 96% coverage in 2025. The absentee rate was 2.24%, 2.41%, 2.61% and 2.66% in 2022, 2023, 2024 and 2025 respectively, providing an indicator of workforce health and wellbeing and supporting ongoing monitoring and management efforts.
Responsible Gaming
Our commitment to responsible gaming (RG) is as foundational to our ethos, with our Chairman & CEO, accountable for our RG strategy. Our RG Steering Committee is well represented by leaders from both gaming and non-gaming departments and from all our properties and provides strategic direction for all our RG initiatives. Separate working committees at all our properties oversee the implementation of our RG measures, and they frequently review performance and provide recommendations to enhance our initiatives.
OUR TARGETS
- Achieving third-party accreditation for all new integrated resort RG programs within three years of opening
Community Investment & Engagement
The sustainability of our business hinges on engaging with stakeholders to understand and address their needs to create shared value. We are committed to:
- Collaborating with community partners, from social impact groups to local smes and microenterprises, for tailored programs that meet local needs and drive economic development;
- Empowering colleagues to engage with the local community through volunteering; and
- Providing charitable donations and sponsorships to beneficiaries for meaningful impact.
OUR TARGETS
- 80% of global colleagues to volunteer at least 4 hours per year
- Each jurisdiction to run cultural and heritage programs that help develop people into knowledgeable and engaged ambassadors of their country
- Advance the economic prosperity of local SMEs
