We host regular events such as open houses, industry seminars, workshops, business matching sessions and tours of our front- and Heart-of-House. It’s a win-win situation; all the opportunities we provide to our SME suppliers equip them to provide the best products and services to us. As a result of these efforts, out of the 80% of Melco’s procurement with local companies and distributors in Macau, over 30% was with micro and small enterprises. In Manila, over 90% of our procurement supports local businesses.
Our SME Academy was established to provide local SMEs with additional technical knowledge. Information on occupational safety and health, the Hazard Analysis Critical Control Point System for identifying, calculating and controlling hazards in the food production process, ISO and other international standards are regularly addressed in Melco’s SME Academy. Training is conducted regularly in workshop and forum formats, including:
TRAINING CLASSES ON FOOD SAFETY
To help local SMEs improve their product quality and better understand Melco’s standards, we provided training classes on chain-of-custody procedures as well as food safety and ISO standards at Studio City.
WORKSHOP ON OCCUPATIONAL SAFETY AND HEALTH (OSH) EXPERIENCE AND SAFETY CHARTER
Our experienced City of Dreams teams shared key OSH learnings with 40 local SME representatives. The workshop was supported by the Labour Affairs Bureau (DSAL) and the Macau Productivity and Technology Transfer Center (CPTTM).
Melco is passionate about supporting the long-term, sustainable success of local SMEs through strategic engagement and providing platforms for them to thrive.
‘Knowing You, Knowing Us’ Campaign
Melco organizes frequent “Knowing You, Knowing Us” activities for local SME suppliers from different fields such as marketing, furniture, fixtures and equipment, hospitality operating supplies and equipment, maintenance services, and parts and entertainment equipment. The objective is to facilitate direct dialogue between SMEs and our Supply Chain and Business Unit end users with the ultimate goal of enabling SMEs to become Melco suppliers. In 2019, these activities included:
“TO THE TABLE BY SMES”
Melco welcomed close to 100 representatives from around 60 local SMEs to an F&B-themed event, “To the Table by SMEs”, providing an exclusive opportunity for direct dialogue between SMEs and Melco’s award-winning culinary team as well as our F&B and Supply Chain teams.
CITY OF DREAMS’ UNIFORM DESIGN COMPETITION
Melco launched a uniform design competition in collaboration with the Macau Productivity and Technology Transfer Centre. The competition encouraged participation from local talent working in the fashion industry and/or those with their own fashion brand, local uniform retailers and garment manufacturers. The winning design will be produced and worn by City of Dream’s almost 400-strong Environmental Services Team.
STUDIO CITY BUSINESS MATCHING SESSION
Melco welcomed representatives from local SMEs at Studio City’s receiving dock, to learn about Melco’s loading and receiving processes. The event concluded with a business matching session, where SMEs presented their company products and registered for further approval towards becoming a vendor.
LOCAL COFFEE IN THE PHILIPPINES
At City of Dreams Manila, Melco has shifted to sourcing all coffee beans from local Filipino suppliers, playing our part to support local farmers. We also partnered with Le Café Filipina to reuse our coffee grounds as fertilizer.
CERTIFICATION BY JAPAN EXTERNAL TRADE ORGANIZATION (JETRO)
Melco’s outlets in Macau were awarded certificates by the Japan External Trade Organization (JETRO) for supporting Japanese vendors and suppliers.
Melco facilitates direct access between local brands, our premium guests and Melco colleagues through various SME-only channels. In our resorts, we provide dedicated retail areas for local vendors in both our guest areas and Heart-of-House, and we run public events with SME vendors. Special SME events in 2019 included:
Studio City Christmas Bazaar
Open to the general public, this event provided rent-free booths to over 40 local SMEs to showcase and sell their products and services in a festively decorated, outdoor marketplace.
Melco Employee Privilege Program
We invite local businesses to offer special discounts to Melco colleagues and to open temporary pop-up stalls in our Heart-of-House. We prioritize these pop-up stalls for local SMEs as well as charitable organizations to sell their “Made in Macau” goods.
Studio City Pop-up Stores
Announced in 2019 exclusively for local SMEs, and subsidized by Studio City, the initiative provides rent-free retail spaces and essential operational resources to participating SMEs. SMEs can optimize revenues through the marketing and selling of their products and services directly to Studio City’s visitors, tourists and shoppers.
Local Festivals in Japan
Melco planned, designed and executed the “Smart Summer” event for Motomachi, Yokohama, Japan, supporting local tourism and economic growth by drawing crowds to the district. We also channeled our experience and expertise in F&B and entertainment through our participation in other local festivals in Japan.