The success of Melco depends on our people. They drive our business and sustainability goals and help us create premium guest experiences in our resorts each and every day. Our reputation as a place where our people are at the heart of our corporate strategy has enabled Melco to be an employer that people choose to work for and stay with.
Goal 3: Good Health and Wellbeing
Goal 4: Quality Education
Goal 5: Gender Equality
Goal 8: Decent Work and Sustainable Economic Growth
Goal 10: Reduced Inequalities
Goal 17: Partnership for the Goals
Our colleagues are the key drivers of our success, and our people strategy ensures that we deliver an enriching experience for our colleagues, who in turn deliver a memorable experience for our guests. Our leadership is committed to creating an environment where our standards set the benchmark, and Melco’s people strategy is regularly evaluated and approved by our Corporate Executive Committee; and the Board monitors performance and progress on a quarterly basis.
Learn more about our Sustainability Governance and Structure
To be the company that people choose to work for and stay with, we want everyone to look forward to coming to work every day. This is reflected in our policies and programs that are designed to attract, engage and retain high-performing colleagues. Our management approach to ‘People’ focuses on the following:
CULTURE OF EXCELLENCE
Systems Aligned to Premium Brand Standards
CAREER DEVELOPMENT OPPORTUNITIES
Whole Person Development
WORKFORCE INCLUSION & DIVERSITY
An Equal Opportunity Employer
Where People Feel Valued, Cared For and Recognized
QUALITY OF LIFE
Work, Family and Personal Wellbeing
SAFETY & HEALTH
Keeping our Colleagues & Guests Safe
— Lawrence Ho, Chairman and CEO
In preparation for the 2018 opening of Morpheus Hotel, the focus for Melco’s leadership was to deliver on our brand promise of creating memorable guest experiences. Our premium service would be achieved through:
hiring the best for attitude and potential: Melco’s hiring philosophy is to “hire for attitude, potential and image, and train on skills”
training to be the best: colleagues undertake a highly structured and systematic service training program aligned with our brand service standards
being committed to being the best: leadership that inspires commitment
In keeping with our hiring philosophy, we employed many people who didn’t have any previous hospitality experience. 70% of the team comprised new hires, and the remaining were internal transfers hired to fill a range of over 30 different job categories. The entire team was trained from the start according to our standards. Frontline colleagues completed the specially developed “Morpheus Story-Teller Certification Program” enabling them to talk about highlights of Morpheus. All Morpheus colleagues were offered the opportunity to stay at the hotel to experience first-hand the premium standard expected from them. Others acted as mystery shoppers, providing regular observation and feedback, to help our colleagues forge habits of exceptional service.
The dedication of our colleagues to a culture of excellence has garnered global recognition. Within two months of opening, the restaurant Alain Ducasse at Morpheus was recognized by the Michelin Guide Hong Kong and Macau. Within six months of opening, Morpheus was listed in TIME Magazine’s World’s Greatest Places. The 2020 Forbes Travel Guide (FTG) also honored the Morpheus Spa by naming it the FTG Spa of the Year. Morpheus is the first and only establishment in the world to attain FTG Five-Star awards across its entire collection of hotel, spa and dining facilities, just one year after its grand opening.